How to fix not being able to install programs

If you get the following error "The Windows install service could not be accessed." when trying to install programs you can follow these steps to correct the situation. These instructions are for Windows XP:

1. Be sure you're logged on with an administrative account.
2. Click Start Run.
3. In the Open box, type cmd. Click OK.
4. In the command window, at the prompt, type msiexec.exe /unregister and press ENTER.
5. Type msiexec /regserver and press ENTER. Next, you need to give the SYSTEM account full control permissions to the registry hive HKEY_CLASSES_ROOT. Back up the registry first. You can go here to find out how: Click Here
6. Open your registry editor and navigate to the following key: HKEY_CLASSES_ROOT
7. Click Edit Permissions
8. In the Group Or User Names list, check to see whether SYSTEM is listed. If not, click Add.
9. Ensure that the "From this location" box shows the local computer name.
10. Type system in the "Enter the object names to select" field, click "Check Names," then click OK.
11. In the "Group or User Names" list, click SYSTEM.
12. Check the Full Control check box under Allow.
13. Click Apply, then OK.
14. Close the registry editor and restart the computer.

If this doesn't work, you may need to do a repair of Windows XP (in-place reinstallation). Here are instructions on how to do that: Click Here

Drive Letter Disappearing in Windows Vista

If you have been having a problem with the Drive Letters disappearing in Windows Vista try deleteing the following Registry Keys. One of the iTunes updates seems to clobber the drive letters (in some instances). As always, be very careful editing the registry. It is a good idea to back it up first:
Step 1: In Vista search box on the start menu - type in regedit.
Step 2: Open Registry Edit (regedit link appears)
Step 3: Under Computer, open the folder for HKEY_LOCAL_MACHINE
Step 4: Then open the folder SYSTEM
Step 5: Then open the folder CurrentControlSet
Step 6: Open the CONTROL folder
Step 7: Open the folder "Class"
Step 8: Look carefully for the folder called
{4D36E965-E325-11CE-BFC1-08002BE10318}
Step 9: On the right side of the open panel, you'll see a listing with lots of information - NEXT to (Default) be sure it reads DVD/CD-ROM drives -
Class should be CDROM
Step 10: There are two files called UpperFilters and LowerFilters. Delete UpperFilters first by clicking the delete key, then say yes. Repeat the process with LowerFilters.
***Be sure the files you're deleting say only UpperFilters and LowerFilters, nothing else.
Step 11: Restart your computer.

Free Vista Tools

Want free utilities with which you can tweak the Vista interface (in much the way you could with XP's Tweak UI), launch applications more quickly, or even turn Outlook into interactive desktop wallpaper? (I'm especially intrigued by that last one; I've said for a long time that Outlook is my interface. I'll be trying it out in the next week). This article in PC World contains links to all these: Click Here

Rebuilding Profiles on Computers with Vista

In XP, we were able to just rename a profile folder to rebuild their profiles,
but Vista will create a TEMP user folder instead of a fresh profile. If you
are helping someone with an unreasonably slow logon (longer than say five
minutes), and are unsure of how to proceed, try these steps to resolve the issue.

This solution is a little risky if you are not familiar with the registry, but it has worked the last few times I have tried it.

1. Run regedit

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
a. Look at each folder that starts with S-1-5-21
i. In each folder there are two values you are looking for
1. Guid-contains another unique numeric identifier
2. ProfileImagePath-contains the path C:\Users\username

3. Once you have found the unique ID for the user, in the same directory as ProfileList there are two other folders, ProfileGuid and PolicyGuid.
a. Open each folder and look for the Guid found in ProfileList and delete that folder.

4. After deleting the folders out of ProfileGuid and PolicyGuid, delete the user's unique ID from ProfileList

5. Finally, delete the user's folder and any "TEMP" folders from C:\Users

How to recover from a Corrupted Registry that prevents Windows XP from starting

This article describes how to recover a Windows XP system that does not start because of corruption in the registry. This procedure does not guarantee full recovery of the system to a previous state; however, you should be able to recover data when you use this procedure.

Warning Do not use the procedure that is described in this article if your computer has an OEM-installed operating system. The system hive on OEM installations creates passwords and user accounts that did not exist previously. If you use the procedure that is described in this article, you may not be able to log back into the recovery console to restore the original registry hives. To access the article:
Click Here

Change the Logon Screen wallpaper in Vista

you can switch out the blue and green "aura" wallpaper of the logon screen for something more personalized. As with many things in life, there's a hard way and there's an easy way. The easy way is to use the free utility from Stardock that you can download at:
Click Here

You can find instructions for doing it the hard way in a PC Magazine article at:
Click Here

How to clean out "CrapWare"

This is a nice article about how to use Autoruns & CCleaner to clean out extra software typically installed on a new or existing computer
Click Here

IP Subnetting - Made Easy

A key part of IP networks is subnetting and, when dealing with existing IP networks, an important element is to be able to recognize quickly the subnet that a device is part of.

Click Here

How to get XP to remember settings in Explorer

By default, Explorer in XP will remember the customization settings for 400 folders. When you exceed that limit, it will no longer retain the settings. You can edit the registry to change that limit, or you can use the Bags8000.reg file from the Kelly's Korner web site to do it for you. You can download the file from this page: Click Here

It's number 2 in the left column, titled "Increase folder view size limit to 8000." To edit the registry yourself, do the following:

1. Open the registry editor.

2. Navigate to the following registry key HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ Shell. If this key is not present, skip to step 8.

3. If a subkey named BagMRU is present, delete the entire subkey.

4. If a subkey named Bags is present, delete the entire subkey.

5. Look for a value named BagMRU Size (with a space between BagMRU and Size).

6. If this value is not present, select New DWORD Value from the Edit menu and name the new value BagMRU Size.

7. Double-click on the BagMRU Size value, choose Decimal, and enter the desired number of folder settings for Win XP to remember (for example, 1,000).

8. Navigate to the Registry key HKEY_ CURRENT_USER \ Software \ Microsoft Windows \ ShellNoRoam. If present, repeat steps 3 through 7.

How to speed up your 802.11n connection

If you've upgraded your wireless networking equipment to the latest and fastest standard, 802.11n, you may not have experienced the performance boost you were expecting, because by default, Windows XP is not optimized to handle the processing of the data as more bits are transferred between the WAP and NIC. You can edit the registry to turn on a feature called Receive Window Scaling that will speed things up. As always, back up the registry (use the File Export option) before making changes. Here are the instructions:
Open your registry editor.
1. Navigate to the following key: HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ Tcpip \ Parameters
2. Right click an empty space in the right details pane and select New DWORD value
3. Name the new value Tcp1323Opts
4. Double click the new entry and give it a hexadecimal value of 3
5. Again, right click an empty space in the right pane and select New Dword value
6. Name the new value TcpWindowSize
7. Double click the new entry and give it a hexadecimal value of 40000
8. Reboot your computer to force the changes to take effectYour network adapter should now perform faster with 802.11n routers and WAPs.

Shell Folders: Find your Windows System Folders

Finally! One of Windows Best Kept Secrets has been revealed. Ever you ever tried to find those system folders (shortcuts, desktops, sendto, etc..) and had to dig around in Explorer for several minutes? Here is a way to find those folders immediately just by typing in a short command:
Click here

How to move the Public folder to a different drive

Vista has a folder named Public that you can use to share files with others on your network, or others who log onto the same computer with a different account. It's handy for that, but some folks want to move it off the C: drive (its default location) because that drive is getting full. You can do it by editing the registry. Here are the steps for moving it to the D: drive (substitute the appropriate drive letter).

• First back up the files and folders in the Public folder by copying them to another location. Before copying them, in Explorer click Tools Folder Options View and select Show Hidden Files and Folders, so you can be sure that you copy all of them.
• Now open the registry editor and navigate to the following key: HKEY_ LOCAL_MACHINE \ SOFTWARE \ Microsoft \ WindowsNT \ CurrentVersion \ ProfileList
• In the right pane, double click the key named Public
• Change the data value to D:\Public
• Reboot the computer

10 things you can do when Windows XP won't boot

Ever had the dreaded "won't boot" situation after a reboot or after your machine has been off for a while? This is a pretty good article describing some things that you can try before formatting and starting over:
Click Here

Firefox Tweaks

This post will list various Firefox Browser Tweaks I have run across to make your Firefox experience much more enjoyable. I welcome feedback from anyone to would like additions to this post:

Increasing the Number of Tabs on Screen
You’ve probably noticed when you open ten or so tabs that FF shrinks them to a certain width but they still don’t all fit, requiring you to scroll the tab bar or use the list arrow at the far right to list all the open tabs. One solution to this little problem is to decrease the width of the tabs still more while still allowing them to be wide enough to actually read. You should have the hang of about:config by now, so I’ll shorten my explanations from here on. Double click on the “browser.tabs.tabMinWidth” entry, replace the default value 100 by typing another value, such as 75, click “OK,” and then restart. This should allow 12 tabs before scrolling is need. Obviously, you can lower the value more, but eventually you won’t be able to read the tabs. (BTW, if you care, entering a 0 disables scrolling.)

Preventing Accidental Tab Closure
Speaking of tabs, have you ever clicked on one but accidentally clicked on the X and closed it? Rats! You can prevent this from ever happening again with a little tweak that removes the X from all tabs except the active page. Double click on the “browser.tabs.closeButtons” entry, replace the default value 1 with one of the following: 0 (displays a close button on the active tab only); 1 (default, displays close buttons on all tabs); 2 (displays no close buttons); 3 (displays a single close button at the end of the tab bar; FF 1.x behavior). You’ll probably want to type 0. Now just click OK and restart.

Turning on “Pipeline” to Speed Up Page Loading
This tweak turns on “Pipeline,” which make items on a page load simultaneously instead of one at a time. First, double-click on the “network.http.pipelining” entry and set it to true; second, set “network.http.proxy.pipelining” to true; third, set “network.http.pipelining.maxrequests” to something like 30, which means that FF will make 30 requests at once (see next paragraph for explanation); and fourth, right-click anywhere, select “New > Integer,” enter the name nglayout. initialpaint.delay, and set its value to 0. This value is the amount of time the browser waits before it acts on information it receives. After a restart, you should see a marked increase in speed. FYI, you might not want to exceed 30 for step 3 at the risk of getting banned from various servers by being mistaken for a “DoS (Denial of Service) attack” (not to be confused with my beloved old DOS). This is a type of attack on a network that is designed to bring the network to a crawl by flooding it with useless traffic. Many DoS attacks, such as Ping of Death and Teardrop attacks, exploit limitations in the TCP/IP protocols. For all known DoS attacks, there are software fixes that system administrators can install to limit the damage caused by the attacks. But, like viruses, new DoS attacks are constantly being dreamed up by low-life (excuse me) hackers.

Tweaking Download Manager
FF’s Download Manager (Tools > Downloads, or Ctrl+J) has its pros and cons. A marked con is its annoying habit of popping up with its messages. Here are a few tweaks that you can use according to your preference. Each requires a restart.

1. If all you want is a short message telling you a download is complete, set browser.download.manager.show-AlertInterval to something like 500 (milliseconds, i.e., a half second) instead of 2000 (2 seconds).
2. By default, DM pops up immediately when you download, which is annoying with small downloads. Set browser.download.manager.openDelay to something like 30,000 (30 seconds) which means that DM will appear only when a download exceeds 30 seconds.
3. Normally you have to close DM manually, another nuisance. To have it close automatically, double-click browser.download.manager.closeWhenDone to set it to true.

Windows Steady State - Lockdown Software from Microsoft

Windows® SteadyState™ 2.5 is now available on Windows XP and Windows Vista. Whether you manage computers in a school computer lab or an Internet café, a library, or even in your home, Windows SteadyState helps make it easy for you to keep your computers running the way you want them to, no matter who uses them.

Windows SteadyState runs on genuine copies of Windows XP Professional, Windows XP Home Edition, Windows XP Tablet PC Edition, Windows Vista Business, Windows Vista Ultimate, Windows Vista Home Basic, Windows Vista Home Premium, and Windows Vista Starter. And, Windows SteadyState is offered free of charge to Windows Genuine Advantage customers!
To Download Click Here!

Antivirus XP 2008 Manual Removal Instructions

This is how I got rid of Antivirus XP 2008. It is different than the XP Antivirus 2008 most sites refer to.

First you need to stop the program from loading on startup. This is what you do to stop it:

Run msconfig, Go to Startup tab

Uncheck lphc35dj0e1an
Uncheck rhc75dj0e1an

Click apply, then ok, Restart computer

Then you need to delete the main files this program uses. Delete the following files:

C:\windows\system32\lphc35dj0e1an.exe
C:\program files\rhc75dj0e1an\rhc75dj0e1an.exe

This should remove the program from your system but you probably still have a warning message displayed as your wallpaper in Windows and the virus removed the ability to change the wallpaper or your desktop settings.

To restore ability to change your desktop settings and select a different wallpaper and screen saver do the following:

Start, run

type Gpedit.msc

Navigate to User configuration, Administrative Templates, Control Panel, Display

Right click on Remove Display in Control Panel
Click on Properties and select Disabled

Do the same steps to change the following attributes to disabled:

Hide Desktop Tab
Prevent changing wallpaper
Hide Apperance and Themes tab
Hide Settings tab
Hide Screen Saver tab

You should now be able to use your computer normally and change the wallpaper to something other than the warning message Antivirus XP 2008 set it to.

Went to MalwareBytes.Com and downloaded and scanned with free tool

Also went to filehippo.com and downloaded:
1. CCleaner
2. Spybot Search and Destroy
3. SpywareBlaster

Ran Combofix (This rocks!...but you have to be careful. It is a sharp knife)

How to stop Word from using Reading View

If you would like to stop Word from opening in the Reading View mode then:

• Click the Office Logo button at the top left of the Word 2007 window
• Click the Word Options button at the bottom of the dialog box
• In the left pane, click Popular
• In the right pane, uncheck the box that says "Open email attachments in Full Screen Reading view"
• Click OK

How to disable the Insert Key

On a laptop, especially - but also on some compact desktop keyboards - it's way too easy to accidentally hit the Insert key and find yourself typing over what you already typed - ouch! There are times when it comes in handy to be able to overtype, but if you never use it, you can prevent this from happening by disabling it.
For most programs, this registry edit works:
In your registry editor, navigate to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Keyboard Layout
In the right pane, right click an empty space and select New and then Binary Value.
Name it Scancode Map
Double click it and in the Value Data field, add these values:00 00 00 00 00 00 00 0002 00 00 00 00 00 52 E000 00 00 00
Close the registry editor and reboot the computer

To disable the Insert key in Word 2003, do the following:
Click Tools Customize
Click the Keyboard button at the bottom
In the Categories box, scroll down and click All Commands
In the Commands box, click Overtype
In the Current Keys box, highlight Insert, then click the Remove button at the bottom.
Close all the dialog boxes

Note that in Word 2007, overtype is already disabled by default.

Excellent Clean Install/Freeware Build Link

This is one of the best Clean Windows XP Freeware installation instructions I have seen in a long long time.
Click Here

Ghost Alternatives

Here are some alternatives to using Ghost. I am going to try some of these out over the next few weeks.
http://packratstudios.com/index.php/2008/03/11/symantec-ghost-who-a-list-of-open-source-alternatives/

Windows SP3 Installation issues

SP3 is finally out, but some folks are reporting that after installing it on some computers, the system goes into continuous reboot mode. This happens because something in SP3 (on some hardware configurations) causes the computer to crash during the boot process and the OS is set to automatically reboot after a crash. Here is a link to a nice blog that contains an excellent discussion of what the problem(s) might be and what to do about it:
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx

Changing the Hosts or Lmhosts files in Vista

Many power users are used to making changes in their Hosts and/or Lmhosts files that are used for name resolution, especially when they travel with their laptops. In Vista, you may find that trying to change these files results in an error message even though you're logged on as an administrator. The key is to run the Notepad program you're using to edit the file in administrative mode. You'll find instructions in KB article 923947 at:
http://support.microsoft.com/kb/923947/en-us

Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista

Have you had annoying noticeable delays utilizing either a PS/2 keyboard or a wireless keyboard with a PS/2 adapter? M$ has a fix (registry entry) for you!
http://support.microsoft.com/kb/927840/en-us

Vista SP1 Post Fixes

I will be posting any Post SP1 Vista fixes that I run across.

Fix for slow files copy (even after SP1 is installed)
C:\> netsh interface tcp set global autotuninglevel=disabled
(Thanks to Mark Minassi's blog for this)

Troubleshooting Windows Firewall settings in Windows XP Service Pack 2 for advanced users

Service pack 2 for XP updates the firewall software. A personal (host based) firewall is essential for any computer that connects to the Internet without a firewall at the edge of the local network, but sometimes getting the settings right can be tricky. KB article 875357 provides a comprehensive guide to troubleshooting firewall problems. Click Here

How to change the location of the IE 7 toolbar

In previous versions of Internet Explorer, the main toolbar (File, Edit, View, Favorites, Tools, Help) was located at the very top of browser window, above the address box into which you type URLs. With IE 7, Microsoft moved the address bar to the top and put the toolbar under it. Although it's not a huge change, some people don't like it. If you're one of them, you'll be happy to know that there's a way to put things back the way you're used to, with a registry tweak. Here's how:

1. Open your favorite registry editor.
2. Navigate to the following key: HKEY_CURRENT_USER \ Software \ Microsoft \ Internet Explorer \ Toolbar \ WebBrowser
3. Right click an empty space in the right pane and then click New | DWORD Value.
4. Name the new value ITBAR7Position.
5. Double click the new value and set the Data Value to 1.
6. Click OK and close the registry editor.
7. Close and reopen IE7.

Windows Vista Tweaks

Here is a collection of mostly freeware utilities that can allow you to make several Tweaks to Windows Vista. As several of them state (as a disclaimer) it would be a good idea to do a restore point BEFORE making any of these changes (just in case you need to roll back). Enjoy!

Click Here

Tweaks to help speed up Shutdown Issues

If you would like Windows to close shop like it's late for the bus ride home try some of the following tweaks:

Some programs just don't know how to say goodbye. To speed up force-closing them at shutdown, open the Registry Editor and navigate to HKCU/Control Panel/desktop (or Desktop). Double-click WaitToKillAppTimeout in the right pane, and change the value data (measured in milliseconds) to 1000

To reduce the wait before forcing hung applications to close, double-click HungAppTimeout in the right pane of the same key, and change the value data to 2000

You may also want to change the value data of WaitToKillAppTimeout and HungAppTimeout in HKEY_USERS/.DEFAULT/Control Panel/Desktop key to apply the changes to all users on the system.

There's another Registry key that automatically ends running tasks at shutdown. Navigate to HKCU/Control Panel/Desktop, double-click AutoEndTasks in the right pane, and change the value data to 1. Now to whack your slow-ending services, go to HKLM/SYSTEM/CurrentControlSet/Control, double-click WaitToKillServiceTimeout in the right pane, change the value to 1000.

Some people will tell you that you can speed up shutdowns by telling Windows not to clear the pagefile when it closes. Unfortunately, this could compromise your system security because sensitive data may be stored in the file unencrypted. There's even some question about whether disabling this setting will save you any time at shutdown. For me, the possibility of saving a couple of seconds on shutdown isn't worth the risk. That's why I recommend that you leave the ClearPageFileAtShutdown value at HKLM/SYSTEM/CurrentControlSet/Control/SessionManager/Memory Management at 1.

Some Vista systems don't have all the Registry key entries described above. To add a missing entry, right-click in the right pane of its key, choose New > String Value, type the name, such as AutoEndTasks, double-click the new entry, add its value data (1 in the case of AutoEndTasks), and click OK

There is also a tool from Microsoft called the User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. You can get it by clicking here.

How to reinstall or repair Internet Explorer in Windows XP

Let's face it: sometimes Internet Explorer just stops working properly and you don't know why. Often the problem is a damaged or missing file or registry information. If you're having trouble with IE (either version 6 or 7), you can follow the instructions in KB 318378 to repair or reinstall the browser:
http://support.microsoft.com/kb/318378/en-us

How to find out what processes are active and kill them from the command line

I recently found myself trying to troubleshoot an XP computer and Task Manager wouldn't open. Luckily, I knew a way to view and kill running processes from the command line. Here's how:

1. Click Start | Run and type cmd to open a command window
2. At the command prompt, type tasklist
3. You can view the list of processes running on your computer
4. To kill the process you suspect is causing problems, note its Process ID, then type tskill

Manage Settings on Multiple Monitors

This is a decent Shareware piece of software to manage settings (including wallpaper) between multiple Monitors in XP & Vista. Enjoy!:
http://www.howtogeek.com/howto/windows-vista/dual-monitors-use-a-different-wallpaper-on-each-desktop-in-vista-or-xp/

How to change the message on the XP logon dialog box

By default, the logon dialog box says "Enter a user name and password that is valid for this system." But you can make it say whatever you want, by editing the registry. As always, be careful and back up your registry first. Then here's how:

1. In your registry editor, navigate to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ Winlogon
2. In the right pane, double click an empty spot and choose New. Create a new REG_SZ (String) value and name it LogonPrompt.
3. Double click it and in the data value field, type whatever message you want to display.

Anti-Virus Product Review

Unbiased research on AV software performance is almost impossible to find, but this article contains a wealth of information. Enjoy!
http://www.techsupportalert.com/review-security-guards.htm

Sysinternals new home

Everybody assumed once M$ bought Sysinternals that their days were numbered but it seems quite the opposite is true. They are still cranking out great code. Here is there new location as well as a great new tool called Autoruns that is kind of a combination of Hijack This! & MSConfig rolled together.
http://technet.microsoft.com/en-us/sysinternals/default.aspx
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Cool Animation - Entertainment

We all need a little entertainment from time to time to take our mind of all the stressfull "To-Dos" we have on our plate. Check out this cool Animation sequence. It will make you smile :)
http://www.wxpnews.com/YUFDXB/080122-Animation

Top 10 Windows Vista tips of 2007

Tip 1: Work around Windows Vista's slow copying of data across a networkWindows Vista has problems copying large amounts of data to or from a network share. Microsoft has a hotfix for those who really need it, but it's not available for general use. Until then, here's a workaround based on Xcopy or Robocopy.

Tip 2: Vista's Windows kill switch: What to do if RFM kicks inWindows Vista's anti-piracy feature, Reduced Functionality Mode, has been called a Windows kill switch. If RFM kicks in, what should you do?

Tip 3: Remote Desktop Connection tool resolves Vista and XP snafuWhen you attempt to connect to Windows XP via Remote Desktop from a Vista machine, you get a warning message. To address the problem, Microsoft just released Remote Desktop Connection 6.0 client tools for Windows Server 2003 and XP.

Tip 4: How to run existing applications on Microsoft Windows VistaHave you been searching for a way to run your favorite older applications on Microsoft Windows Vista? This tip shows you how.

Tip 5: How Vista can run up to four months without needing activationThough a command run in an administrative prompt, you can extend the grace period for running Windows Vista without needing activation to four months.

Tip 6: Hidden right-click options in the Windows Vista ShellAdd to Quick Launch is one of many buried options available in the Windows Vista Shell. Here you'll learn about five right-click hidden Vista Shell options, how they work and why systems administrators may find them useful.

Tip 7: How the MSCONFIG utility has changed in Windows VistaThe MSCONFIG utility still exists in Windows Vista, but it's slightly different from the XP version. This tip describes the differences in MSCONFIG and how they might affect your use of it.

Tip 8: Resolve VPN connection issues on Windows Vista machinesIf some of your users are having trouble with the VPN connection from a workstation running Microsoft Windows Vista, you may have to manually configure the DNS suffix for TCP/IPv4.

Tip 9: Burning ISO images to disc in Windows Vista requires BurnCDCC toolWindows Vista doesn't seem to have an easy way to burn an ISO image to disc, but there's a freeware tool called Burn CDCC that more than does the job.

Tip 10: In Vista, drive mappings not preserved across admin, regular-user appsAdmins will often create a drive mapping to a deeply-nested directory in current use through the SUBST command. In Vista, when the user tries to elevate privileges on a process and then access the material in the folder through the share, they can't. It's not a bug. Here's why.